NHS Manchester University

Welcome to SAGE & THYME ®

SAGE & THYME: a communication skills workshop about listening to people who are worried.


‘SAGE & THYME’ is a mnemonic that provides a memorable structure for conversations, based on the evidence behind effective communication skills: Setting – Ask – Gather – Empathy – Talk – Help - You – Me – End.  

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The SAGE & THYME foundation level workshop is taught to 30 participants in 3 hours using three trained SAGE & THYME facilitators, using group work, a presentation and conversation rehearsals.

Find out more about  the SAGE & THYME foundation level workshop

There are over 10 publications on SAGE & THYME.

See the papers, reports, independent evaluations and textbooks on SAGE & THYME

The SAGE & THYME foundation level workshop has been adopted by over 60 NHS Trusts, CCGs, charities, councils, universities and hospices around the UK.

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See which organisations run the workshop

Manchester University NHS Foundation Trust (MFT), teaches (via the SATFAC course) and licences other organisations to deliver SAGE & THYME foundation level workshops to their staff, students and volunteers.

Find out about running the SAGE & THYME foundation level workshop in your organisation

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The SAGE & THYME for advance care planning workshop (S&T ACP) was developed with the Lancashire and South Cumbria Cancer Network.  It teaches effective communication skills to open an advance care planning conversation, and is suitable for GPs, community matrons and other staff who have experience of advance care planning.  

Find out more about SAGE & THYME ACP

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Impact on student

“As a listener, one of my students came in to see me as an attendance issue. As I listened, I gently remarked that she looked stressed, tired and tearful. I reflected her words back to her and she opened up to me about the real reasons for her absence. She disclosed freely as much as she felt comfortable to do so and we explored them together.”


S&T foundation level workshop participant

Latest news

Skills for Health promote SAGE & THYME training

21 August 2019

Skills for Health is a not-for-profit organisation that provides education and training for the healthcare workforce, to provide staff with the skills they need to improve patient care.

They have a number of resources available to the NHS and to independent and voluntary organisations.

Their Cancer Communications Interactive Resource has been developed as a guide for those who care for people affected by cancer.

But they point out that the guide is also good practice, when working with and caring for people with other health and long-term conditions.

The SAGE & THYME Foundation Level workshop is listed on the Communication Resource Hub as communication training that can help staff:


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