"[The] SAGE & THYME model made me listen to the patient's concerns and address their real issues, not what I presumed. Reassurance given at each visit to his concern, which was 'how will I be at the end, will I be asleep?' This man has leukaemia, white cells low so infection will be his cause of death eventually. All treatment stopped. [Using the SAGE & THYME model] made him address his idea of support - now has realised his best friend will ensure his wife will be cared for and will help her sort financial things out after he dies.  He feels 'prepared for dying'."